Located in Roundswell, Barnstaple
It is important to choose the right stove for your home. We, therefore, offer a completely free pre-installation technical review, advising on the requirements needed to fulfil your needs. This includes advice about stoves, chimneys & flue systems, hearths, and fireplaces in conjunction with the general building work associated with stove installations. We have installed appliances in houses, bungalows, thatched properties, schools, apartments, conservatories, sheds, lofts, workshops, barns, log cabins, pubs, summer houses and even yurts.
The installation of solid fuel appliances is subject to Building Regulations.
These regulations specify requirements that must be met by an installation and system design. Solid fuel or wood burning appliances in homes are required to obtain Building Control Approval from the Local Authority or have the work carried out through a Government Approved Competent Persons Scheme. HETAS operates such a scheme of which TAYLOR MADE PROJECTS are a registered member  and we comply rigidly with the HETAS requirements. Non-compliance with the requirements may affect both building control approval and also validation of home insurance.
Design & Construction
We can undertake building work to alter or create a fireplace to accommodate your new stove including the supplying of hearths, lining and alterations to chimneys, where required, and the constructions of a flue if you have no chimney.
Chimney Sweeping & Surveys
We have a registered APICS & HETAS chimney sweep who will provide a professional brush and vacuum sweeping service. We can also carry out chimney surveys to locate or identify potential issues.
Our professionally trained chimney sweep offers a fully comprehensive service including bird and bee nest removal (note nests will not be removed during the breeding season). The certificated service is available to home owners, businesses and landlords. Chimney surveys can also be undertaken using a flexible chimney camera. The sweep, who is also a registered installer, can advise you on your present installation, stove and chimney. Draught and draw testing is a part of the service we offer.
» More about our Chimney Sweeping Services
As a HETAS registered installer, we provide certification to comply with Building Regulations and insurance compliance. Our installations are supplied with a HETAS certification for home owners, landlords and letting agents.
Our Customer Services Policy
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on 01271 328685 or write to us at: 7, Brannam Crescent, Roundswell Business Park, Barnstaple, Devon, EX31 3TD
or email us at: [email protected]
We aim to respond within 2 days of receiving your complaint and, where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a ‘Which?’ Trusted trader we use a Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them.
If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209
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01271 328 685